IMPACT OF BUSINESS PROCESS MANAGEMENT AND LEAN OPERATIONS ON COST OF QUALITY. International Journal of Business Analytics and Security (IJBAS), [S. l.], v. 1, n. 1, p. 173–192, 2022. DOI: 10.54489/ijbas.v1i1.141. Disponível em: https://www.journals.gaftim.com/index.php/ijbas/article/view/141.. Acesso em: 6 may. 2025.